We take back
Unused tools still in wrap, no soil.
Returns
If a tool needs to come back.
Write to yard@harlowne.com within 14 days of delivery. Wait for an authorisation before you ship.
We cannot take
Blades with soil, rust from rain, or handles with oil from use.
Marked in transit
Photograph the carton and the piece the day it arrives. We replace or refund the damaged item.
Ask first
Email us the SKU and photos if the piece is marked. Do not post it back until we send a return number.
Pack and ship
Send to UNIT 18, 3/F, YAU TONG INDUSTRIAL BUILDING, 2 SHUNG SHUN STREET, YAU TONG, KOWLOON, HONG KONG. Change of mind: you pay return freight. Faulty goods: we pay.
Refund
After inspection, usually within 10 working days, back to the original payment method.
Last updated 4 September 2026 · See also shipping.